Terms & Conditions

1. Introduction

Welcome to Japan Hand (“we,” “our,” or “us”).
By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree, please do not use our services.

2. Nature of Service

Japan Hand is an online marketplace that connects travelers (“users”) with local helpers (“service providers”) in Japan.

We do not directly provide services. We facilitate bookings and connections between users and independent helpers.

3. Bookings
  • All bookings are subject to availability.
  • Users must provide accurate information when submitting a request.
  • Once a booking is confirmed, both parties are expected to honor the agreed time and location.

We reserve the right to accept or decline any request at our discretion.

4. Payments
  • Pricing may vary based on service type, duration, location, and specific requirements.
  • Full or partial payment may be required to confirm a booking.
  • Any applicable fees will be clearly communicated before confirmation.
5. Cancellations & Changes
  • Users may request changes or cancellations by contacting us.
  • Cancellation policies may vary depending on the service and timing.
  • Refunds, if applicable, will be processed based on the agreed terms at the time of booking.
6. User Responsibilities

By using our platform, you agree to:

  • Provide accurate and complete information
  • Treat helpers with respect
  • Follow local laws and regulations in Japan
  • Use services only for lawful purposes
7. Helper Responsibilities

Helpers are independent service providers and are responsible for:

  • Delivering services as agreed
  • Communicating clearly with users
  • Acting professionally and respectfully

Japan Hand does not guarantee the performance of any individual helper but aims to maintain quality standards.

8. Limitations of Service

Japan Hand helpers are:

  • Not licensed tour guides (unless stated)
  • Not certified medical, legal, or financial professionals
  • Not authorized to act on behalf of users in official matters

For specialized services, users should seek qualified professionals.

9. Liability Disclaimer
  • Japan Hand acts as an intermediary platform.
  • We are not liable for any direct or indirect damages arising from the use of our services.
  • Users engage with helpers at their own discretion and risk.
10. Safety

We prioritize safety but cannot guarantee all situations.
Users should exercise personal judgment and take necessary precautions during interactions.

11. Intellectual Property

All content on this website, including text, design, and branding, is the property of Japan Hand and may not be used without permission.

12. Privacy

Your use of our platform is also governed by our Privacy Policy.

13. Modifications

We may update these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of any changes.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Japan.

15. Contact Us

For any questions regarding these Terms & Conditions, please contact us: