Frequently asked questions

Have more questions? Contact us.

What is Japan Hand?

Japan Hand is an on-demand marketplace that connects travelers with local helpers across Japan. You can book real-time assistance for everyday travel needs—whenever you need it.

No. Japan Hand is not a traditional tour guide platform. We focus on practical, short-term help such as navigation, dining assistance, local support, and more.

Helpers are residents who know their area well and can communicate in your language. They are reliable companions who assist you in real-life situations.

You can search or browse services, choose one that fits your needs, or submit a custom request. Share your details, and we’ll match you with a suitable helper.

Yes. If you don’t find what you’re looking for, you can send us a custom request, and we’ll arrange a solution based on your needs.

You can book in advance or request same-day support. For urgent needs, we recommend contacting us as early as possible.

You can book help for airport arrival, transportation, dining, shopping, local exploration, medical support, and more.

Pricing depends on factors like duration, location, type of service, and specific requirements. You only pay for the time and help you need.

No. We aim to keep pricing clear and transparent. Any costs will be shared with you before confirmation.

Yes. We work with trusted local helpers and focus on providing a safe and reliable experience for all travelers.

Yes. You can request a female helper for added comfort, and we will do our best to match your preference.

We support multiple languages, including English, Chinese, Korean, Spanish, Arabic, European languages, and more, depending on location.

You can contact us, and we will assist you as quickly as possible—either remotely or by arranging a helper to meet you.

You can contact us to modify or cancel your request. Policies may vary depending on the service.