Make the Call

Phone Call Proxy in Japan

When a Japanese business, hotel, clinic, restaurant or service can only be reached by phone, your helper makes the call, handles the conversation in Japanese and tells you exactly what was agreed.

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Contact Form Demo (#3)

What this service is

Japan Hand makes Japanese-language phone calls on your behalf when you cannot reasonably make the call yourself.

Many Japanese businesses still handle important arrangements by telephone rather than through an online booking system. The problem is that the person answering may speak little or no English, and the information you need may only be available over the phone.

Your helper makes the call in Japanese, explains why they are calling, asks the questions you need answered and confirms the result with you afterwards.

This can be useful for restaurants, hotels, clinics, lost property, appointments, reservations, transport, local businesses and other situations where a phone call is the only practical route.

Who This Service Is For, and What We Do

Your Situation
What Your Helper Does
The business has no email or booking form
Calls them in Japanese and handles the whole conversation.
Your emails are not being answered
Telephones instead, which frequently resolves in minutes what messaging did not.
You need to book a restaurant by phone
Makes the reservation in your name and confirms the details.
You need to reach an airline urgently
Uses the Japanese line, which is usually answered far faster than the English one.
You need to call about a delivery
Arranges redelivery or collection, which is almost always a phone process.
You need to confirm a booking exists
Calls the property directly and verifies it before you travel.
You need to call a taxi in a rural area
Books it in Japanese, including explaining where you are.
You need to change or cancel something
Handles the conversation and confirms the outcome in writing.
You are outside Japan
This works remotely from anywhere in the world.
You need several calls made
Works through the whole list and reports back on each.
You do not speak English or Japanese
Provides a helper who speaks your language for the summary.
You want a record of what was agreed
Sends a written summary of the call, which matters if there is a dispute later.

The Problems We Solve

  • A large amount of Japanese business runs by telephone – This includes bookings, deliveries, complaints and confirmations.
  • Live translation applications fail on calls – The delay can break the conversation, and the other party may simply end the call.
  • Small businesses cannot respond in English – Written enquiries by email may go unanswered when staff cannot read them.
  • Japanese-language phone lines are answered faster – This can be the case at airlines and large companies with dedicated support lines.
  • Rural taxi companies take bookings only by phone – They may also be unable to explain a pickup location in English.
  • Delivery redelivery is a phone process – It may require navigating an automated Japanese menu system.

What Your Helper Does

You tell us who you need to call and what you need to find out or arrange. Your helper prepares the relevant information and calls the business in Japanese. They explain your request, answer straightforward questions where they have the information and ask follow-up questions when necessary.

After the call, they tell you what was agreed, what still needs to be done and whether there are any costs, deadlines or conditions. If another call becomes necessary, we can arrange additional assistance.

Reassurance

You do not need to know what to say in Japanese.

Tell us what you need and your helper can conduct the conversation. We will also tell you honestly when a business requires the customer themselves to speak, provide identification or complete a verification step. We do not pretend to be you or provide false information to get around a business’s requirements.

Duration

Usually 15–30 minutes per call, including preparation and reporting back. Longer calls, repeated calls or complicated arrangements may require additional time.

Pricing

Pricing depends on the complexity of the call, the number of calls required and whether follow-up communication is needed. Any reservation fees, booking charges or other costs imposed by the business are separate from our service fee. Tell us who you need to call, what you need to arrange and when it needs to be done. We will confirm what we can handle and provide a price before anything is agreed.

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FAQs

What is Phone Call Proxy?

It is a service where your Japan Hand helper makes a Japanese-language phone call on your behalf and communicates the result back to you.

We can help with legitimate calls to restaurants, hotels, clinics, transport providers, local businesses and other services where third-party communication is permitted.

Yes, where the restaurant accepts reservations by phone and allows the arrangement to be made on your behalf.

Yes. We can help with questions, reservation confirmations, requests and other straightforward hotel communication.

We can help with communication and administrative enquiries where the facility permits third-party calls. Medical decisions and confidential matters may require you to speak directly with the facility.

This service is primarily designed for Japanese-language calls within Japan. Tell us what you need and we will confirm whether we can help.

Yes. Your helper will explain the outcome, including any important conditions, prices, dates or follow-up actions.

We will tell you. Some businesses require the customer to personally confirm identity, provide sensitive information or answer specific questions.