Meet & Greet Assistance

Airport Arrival Help in Japan

Arriving in Japan for the first time? Our friendly local helpers meet you at the airport, assist with luggage, guide you through the terminal, help set up your SIM card or travel card, and ensure you reach your hotel or next destination with confidence. Available at Narita, Haneda, Kansai, and regional airports across Japan.

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Contact Form Demo (#3)

What this service is

Japan Hand provides multilingual airport arrival assistance at airports across Japan, from major international hubs like Narita, Haneda, Kansai, Chubu, Fukuoka, and New Chitose to regional airports nationwide. Wherever your flight lands, we can arrange a local helper to meet you.

Our helpers speak a wide range of languages, including English, Spanish, French, German, Italian, Portuguese, Chinese, Korean, Arabic, and more. Simply tell us your preferred language, and we’ll match you with a suitable helper whenever possible.

Your helper will meet you at the arrivals gate with a name sign, assist with luggage, help set up your Suica, PASMO, or ICOCA travel card and SIM/eSIM, and guide you to your next mode of transport. They can also provide wheelchair support, assist families with children or elderly travelers, and accompany you all the way to your hotel or final destination if needed.

Unlike many airport assistance services that focus only on major cities, Japan Hand also supports travelers arriving at regional airports and heading to rural destinations, ensuring a smooth and stress-free arrival anywhere in Japan.

Airport arrival assistance is charged by time rather than per person, making it a cost-effective option for solo travelers, couples, families, and groups.

Who This Service Is For, and What We Do

Your Situation
What Your Helper Does
You don’t speak English
We match you with a helper who speaks your language and handles every conversation in Japanese.
Wheelchair or limited mobility
We arrange accessible routes, wheelchair support, and assist with every transfer.
Traveling with an elderly parent
We manage luggage, tickets, transfers, and keep a comfortable pace.
Traveling with children
We help with strollers, bags, and keep your family together.
First time in Japan
We set up your travel card, SIM/eSIM, and guide you to the correct transport.
Domestic flight connection
We guide you through terminals, check-in, security, and your next flight.
Regional airport arrival
We arrange buses, taxis, or trains to destinations with little or no English support.
Rural destination
We plan your complete route and can travel with you to your accommodation.
Late-night arrival
We meet your flight and ensure you reach your destination safely.
Heavy luggage
We assist with carrying bags or arrange luggage forwarding.
Business travel
We get you quickly to your hotel or meeting while setting up your phone and travel card.

The Problems We Solve

  • Language barriers – Airport services often assume you speak English, making arrival difficult for many international travelers.
  • Confusing transport – Multiple train operators, ticket machines, and transfer routes can be overwhelming.
  • Limited support at regional airports – Smaller airports rarely provide foreign-language assistance or clear transport information.
  • Difficult rural connections – Infrequent buses and trains make reaching remote destinations challenging.
  • Mobility & accessibility challenges – Wheelchair assistance usually ends at the airport, leaving travelers without further support.
  • SIM, luggage & transfers – From activating SIM cards to managing luggage and domestic flight transfers, simple tasks can quickly become stressful.

What Your Helper Does

Your helper meets you at the arrivals gate with a personalized name sign and takes care of the practical details of your arrival. They assist with your luggage, set up your travel card and SIM or eSIM, and guide you to the correct train, bus, taxi, or ferry. If requested, they can accompany you all the way to your hotel or destination.

Reassurance

We monitor your flight and adjust for delays, waiting if you’re held at immigration. If a requested language or regional airport isn’t available, we’ll let you know before you book—never after you arrive.

Duration

Airport assistance typically lasts 45 to 90 minutes. If your helper accompanies you to your accommodation, the duration will depend on your destination.

Pricing

Every journey is different. Your quote is based on your airport, arrival time, destination, language, group size, and any assistance you require. Contact us for a personalized, no-obligation quote before booking.

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FAQs

What languages do your helpers speak?

 English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Korean, Arabic, Hebrew, Thai, Indonesian and others. Tell us your language and we will match a helper where we can.

Any airport in Japan with scheduled flights. Narita, Haneda, Kansai, Chubu Centrair, Fukuoka and New Chitose, plus regional airports including Okayama, Hiroshima, Sendai, Kagoshima, Matsuyama, Aomori and others.

Yes. Many travellers arrive at Narita or Haneda and connect onward, and that second airport is where help is most needed and least available.

Yes. Tell us when you book and we will match a helper experienced with mobility assistance and arrange the equipment.

Your helper tracks your flight number and adjusts.

Yes. Rural onward travel is one of the things we do that most services do not.

It depends on your airport, arrival time, group size, luggage, language and where you are heading afterwards. Tell us what you need and we will give you a price with no obligation.

No. Airport help is charged by time, so families, couples and groups pay once.